How to Unlock My Phone

Sometimes your phone may be “locked” to your current carrier. This may be the case if you are making payments on the device or if your phone is very new.  To check if your phone is locked:

iPhone

Go into your iPhone’s Settings

Select “General”

Select “About”

Scroll down to “Carrier Lock” and see what it says

“No SIM restrictions” means your phone is unlocked, while “SIM locked” it is.

Android

Go into your Android phone’s Settings

Select “Connections” (or “Network and Connections”)

From here you can select “Network Operators” and see if multiple networks are available. This would mean your phone is likely unlocked. Otherwise, follow the next steps.

Scroll down and select “More connection settings”

Select “Network unlock” to view your “Network lock status”

This will tell you whether your phone is locked to a specific carrier or unlocked.

We will also check your phone’s locked status before you add GTIGLOBAL eSIM to your number.