Unlock Device

Unlock your device
 If you didn't get a notification about unlocking your device, make sure it's eligible to be unlocked:
 Log into your T-Mobile Account and choose your line on the Accounts page.
 Choose Check device unlock status to check if your device is locked or unlocked.
 Under the device image, check if your device is eligible to be unlocked. Review Device Unlock Policy for a list of eligibility requirements.
 Make sure you are connected to the T-Mobile network or Wi-Fi.
 Select your device type and follow the steps:
 
Android
 
On your Home screen to open your Apps list and follow the steps for your manufacturer:
 Samsung: Settings > Connections > More Connection Settings > Network Unlock
 OnePlus: Settings > Wi-Fi & internet > SIM & network, then choose Advanced or Network Unlock
 LG: Settings > Network & internet > Mobile networks > Network unlock > Continue
 Motorola: Settings > About phone > Device unlock > Continue
 T-Mobile REVVLRY: Settings > Network & Internet > Mobile network > Advanced > Network Unlock
 TCL: Settings > System > About phone > Device Unlock
 CAT / Nokia / Wiko: Settings > About phone > Device Unlock
 Older Android or other manufacturers: Check if your device uses the Device Unlock app, find steps in Tutorials, or contact us for assistance
 Select Permanent Unlock and wait while the device completes the unlock.
 Restart the device.