APN SETTING (only if needed)
If no APN or a different value is displayed:
Under Access Point Name (for all Android devices)
Select the menu button (three dot icon, top right) and select New APN, or the + Sign at the top right
When prompted enter:
Name: gtiglobal
APN: globaldata
Select the menu button (three dot icon, top right) and select Save
Now Select the globaldata APN that you just created.
If the APN setting is updated, a reboot of the mobile device is required.
To configure your MMS APN Settings, go to:
Settings > Connections > Mobile Networks > Access Point Names
or
Settings > Network and Internet > Mobile Networks > Access Point Names
Chose the access point name you created.
Action: Select the APN currently in use. This will be either wap.tim.it, or globaldata
Take special attention to populate these fields EXACTLY as shown below.
Within that APN Menu please populate the following fields:
MMSC: http://mms.mobileuc.global/
MMS Proxy: 37.18.129.98
MMS Port: 8008
APN type: default,mms
Select the menu button (3 dot icon, top right) and select Save
If the APN setting is updated, a reboot of the mobile device is required.
Network Selection & Network Type: Please confirm that Network selection on your mobile device is set to Automatic and network type should be set to LTE/3G (auto connect) or 4G.
To confirm your Network Selection settings, go to:
Settings > Connections > Mobile Networks > Network Operators
or
Settings > Network and Internet > Mobile Networks > Automatically Select Network
Action: Confirm that this is set to: Automatically / or Enabled
To confirm the Network Type Selection, go to:
Settings > Connections > Mobile Networks > Network Mode
or
Settings > Network and Internet > Mobile Networks > Preferred Network Type
Action: Confirm that this is set to: LTE/3G (auto connect) or 4G